We are recruiting Customer Experience Specialist for one of our partners in the the field of  IT software.

Requirements:

• Work experience and knowledge of Zendesk or similar tools – a must have requirement.
• Zendesk certification is an important plus.
• Experience in customer support.
• Excellent communication skills in Romanian and English.
• Organizational and time management skills.
• Good technical skills.
• The ability to quickly learn new things.
• Business analysis skills.
• Project Management skills.

 

Responsibilities:

• You manage the communication with the clients.
• You understand the client’s business needs.
• You carry out the onboarding of new customers who use Zendesk.
• Organize and participate in meetings with clients.
• Holding presentations for up to 10 participants.
• Account management.
• Project management.
• Provide the necessary technical support to clients.
• Identify the necessary solutions for the optimal functioning of Zendesk.

 

Benefits 🎁

• Competitive financial package.
• Flexible work schedule.
• Remote work.